Industry Code: Wholesale Trade 424000 Non-Durable Goods

Job Code: B6553-1031(04)

Reports To: Area/Sales Manager or General Manager

FLSA Status: Exempt

Department: Distribution

Department of Labor: 53-1031 First Line Supervisors of Transportation and Material Moving Machine and Vehicle Operators.

Description: Directly supervise and coordinate activities of transportation and material moving machine and vehicle operators and helpers.

Summary: Supervises and coordinates activities of workers in delivery or sales distribution by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Assigns duties to workers and schedules break periods, work hours, and vacations.

Trains workers in policies, procedures, and job duties.

Requests merchandise, supplies, and equipment based on needs through Area Sales Manager.

Inspects and reviews daily route paperwork to ensure accuracy. Records and reviews delivery of product/merchandise, compares record with product/merchandise ordered, and reports discrepancies to control costs and maintain correct inventory levels. Inspects product/merchandise to ensure it is correctly priced and displayed.

Listens to customer complaints, examines returned product/merchandise, and resolves problems to restore and promote good public relations.

Assists sales workers in completing difficult sales, placing displays or coolers, and perform resets.

Ensure all deliveries are properly worked by team by scheduling routine visits to customer locations and by following up on customer complaints.

Complete routes assigned to team should team member be unable to perform his/her duties due to illness, vacation, funeral, or another absence.

Ensures all deliveries are properly worked, stocked, displays set, promotions executed, back stock broken down and placed in proper areas in organized fashion, shells/flats picked up and recorded, damage or out of date picked up, recorded, and properly discarded, and any other issues related to the delivery, customer service, sales, and employment of this team.

Communicates issues, problems, or opportunities with sales and delivery team as well as management.

Forecasts sales based on previous sale reports and upcoming promotions/sales to ensure accuracy for our customer and minimize pallet pick-ups.

Ensures safety of all employees by reporting and investigating all safety concerns and/or violations.

Follows all company policies and procedures set forth by management.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


High school diploma or general education degree (GED); and two years of route sales experience, preferably conventional rout experience and/or training; or equivalent combination of education and experience.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Word software; Microsoft Excel spreadsheet software, Paycom HRIS, Encompass sales and accounting software.

Certificates and Licenses:

Class A/B CDL License meeting acceptable criteria.

Supervisory Responsibilities:

Directly supervises employees in the assigned distribution territory. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to outdoor weather conditions. The employee is occasionally exposed to wet or humid conditions (non-weather).

The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand; walk; sit and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance.

Background Requirements: Employee must pass background check, motor vehicle driver check, drug screen, and agility test.

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